Check out these other characteristics of aggressive people.
Look for reasons to argue.
Make others nervous and scared.
Never apologize.
Verbally attack others by making “You” statements.
“You” statements accuse, put down, blame, or call people names.
They make others feel angry and defensive or threatened and scared.
An example is: “You idiot! I told you not to touch that!”
Assertive people, have self-respect and also show respect of others.
They are confident and able to politely express their point of view.
Maintain appropriate eye contact.
Usually have a relaxed and open posture.
Speak in an even and strong voice.
Are confident and considerate.
State their own point of view.
Listen to what others have to say.
Use conflict creatively.
Make others feel comfortable and important.
Apologize when necessary.
Communicate respectfully by making “I” statements.
“I” statements calmly express how people feel about a situation, and what they would like to have done about it:
I feel frustrated when you touch my new cell phone because I worked hard to save money for it, and I don't want it broken.
I'd like you to tell me what app you'd like to see, and I'll be happy to show it to you.
Lesson Progress
- Intro to Conflict Resolution
- How People Behave in Conflict Situations
- Other Characteristics of Aggressive People
- The ABC'S of Conflict Resolution
- Other Important Tips
- Skill Building "I" Statements
- Skill Building: Reflective Listening
- More Pointers on Talking and Listening
- Listening In Conflict Situations
- Practice Skill Building “I” Statements
- Skill Building: Reflective Listening